Two studies, using real-time response measurement and interviews, explore how German recipients assess the trustworthiness of a voice-based communicative AI conveying science-related information with empathic and humorous expressions. In both a laboratory and an online study, humor was associated with short-term declines in trustworthiness, reflecting cultural expectations and appreciation of objectivity and neutrality. In contrast, empathic expressions are rated more trustworthy, but evoke less conspicuous effects. Cluster analysis identified four distinct patterns of evaluation, with two groups largely unaffected by affective cues and two skeptical of humor, underscoring the importance of personalization and adaptation in designing trustworthy communicative AI for science communication.
Empathic, Humorous, and … Trustworthy? A Mixed-methods Study on Real-time Evaluations of Voice-based AI Communicating Science-related Information
Volume 24Issue 062025Emotions and Science Communication (Emotions and Science Communication)