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Scientists and experts using social media platforms to engage with the public risk negative public feedback, potentially harming their efforts. This paper addresses how negative user comments affect experts’ trustworthiness and the messages’ credibility depending on whether they frame their message as scientific versus anecdotal using an online study with a 2 (evidence type: scientific vs. anecdotal) x 3 (comments: neutral, negative-factual, negative-emotional) between-subjects design. The results suggest that relying on scientific evidence when engaging in emotionally charged discourses is beneficial. Negative-emotional comments have a significant negative impact on trustworthiness, which is especially pronounced when using anecdotal evidence.
While substantial research has focused on emotions within classroom activities such as class attendance, studying, and test-taking, less attention has been paid to emotional experience in informal science settings such as media, museums, and public science events. Despite their significant role, emotions are under-theorised and under-researched in science communication. However, there is a growing interest among researchers and practitioners in understanding their role in the public communication of science and leveraging these insights for more effective science communication. This context lead us to propose and organise this Special Issue on Emotions in Science Communication, comprising six manuscripts as detailed in this editorial.