One of the most common, and probably one of the crucial questions about science centers and interactive exhibitions is often phrased as “Ok, it’s fun, but do they learn anything?”. What follows is not an attempt to answer this question; we will just use it as a starting point for a discussion about the role of explainers in science centers. Explainers are usually very motivated people, possessing a genuine interest in science and technology and a scientific background they are eager to share. And they feel everyone else should be as enthusiastic about science as they are. This is a legitimate aspiration, of course, but how exactly does one try to achieve this goal? What is the explainer’s role? Quite often, the answer to the question “…but do they learn anything?” is: “Yes, if we teach them”. It is simple, straightforward, probably it works to some extent, and this is the reasoning that makes explainers become… well, explainers. And this should be avoided.

Before analysing the role of the mediators in relation to scientific education, I deem it important to provide a short overview on how scientific museums evolved from the early curiosity cabinets to the modern web cast. Although the term “museum” is no longer adapted to the new structures employed for the diffusion of scientific and technical culture, the evolution of the means of presentation has indeed led to several forms of human mediation. This is of course the main topic we are going to take into consideration today, as it is an important element for the impact our exhibitions may have on the public. Decisions and choices vary from structure to structure for reasons that are sometimes justifiable but that are more often than not economic in nature, since wages, which are in any case very high no matter which country plays host, come to bear heavily especially on the budget of small and medium-sized structures.

Few research studies have been conducted on the interpreter’s role in a Science Centre. Although the importance of this role is always stressed by museum practitioners, it seems that anecdotal evidence is the main source of information on this theme. The experience of a visitor in a Science Centre as well as in other museums has, among other things, well defined social dimensions. These dimensions are crucial in determining the quality and enjoyment of a visitor’s experience. There is evidence that suggests visitors go to a museum to meet others. Among the people that visitors meet in a Science Centre are interpreters, who help them not only to use and understand the exhibits but also to become familiar with a new environment. The following sections will illustrate what research studies say about interpreters, considering their twofold relation with visitors and exhibit developers.

Heureka is situated in the Helsinki Metropolitan area. Every year, on average, 300.000 visitors come to Heureka; it is one of the largest year-round attractions in the area. 20–25% of the visitors are school classes. Heureka has a main exhibition including Children’s Heureka and also always houses two temporary exhibitions. Special activities supplement the exhibitions: The Verne Theatre, Children’s Laboratory, The Open Laboratory, Science Theatre Minerva and the Basketball Rats.

During the last annual conference of ECSITE (European Collaborative for Science and Technology Exhibitions; Helsinki, June 2005), for the first time two discussion sessions were devoted to explainers, the innumerable people – young students mainly – who welcome visitors at exhibitions, museums and festivals, who animate laboratories and science shows, who guide, explain and lately also stimulate and manage discussions and participatory procedures. Thanks to the involvement of the speakers, who agreed to submit a broadened version of their papers, JCOM is glad to host the proceedings of these meetings. A great deal has to be done yet in order to analyse the complex European context and to fully understand the explainer’s professional profile.

Hiša Eksperimentov (The House of Experiments) is a very small science centre. We are situated in the centre of Ljubljana, the capital of Slovenia. The gross area of the centre is only 500 square meters and we meet around 25,000 visitors per year. We were opened for the public in the year 2000. In the Hiša Eksperimentov there are four full-time employees and around 10 persons working and paid by fees. There are specific institutions present in Slovenia so called Student services. They help students in finding paid job on daily basis. The state still encourages students to work by lowering the taxes for their job. There are around 25 students working as explainers in Hiša. Here are some facts about Slovenia. The population is around 2 million in the area of 20,256 square kilometers. There are 18 students per 1000 inhabitants. One can play a game with numbers – taking into account the area of Hiša and the population and area of Slovenia one can calculate that there is one person expected in an area of the size of 20 science centers. And there are even much fewer students present in the same area. But the number of visitors and students working in the center proves the density is larger. Therefore science centers do concentrate the population!

While the model for transmitting scientific information ­ a model that attributes the effects of a message on the public to the intent of the communicator mediated by text ­ is increasingly becoming an exclusive tool for communication novices, other alternative models are emerging and ­ most importantly ­ field research is being tested and examined.