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Jan 17, 2019 Article
The role of digital user feedback in a user-centred development process in citizen science

by Ulrike Sturm and Martin Tscholl

In citizen science, user-centred development is often emphasised for its potential to involve participants in the development of technology. We describe the development process of the mobile app “Naturblick” as an example of a user-centred design in citizen science and discuss digital user feedback with regard to the users' involvement. We have identified three types of digital user feedback using qualitative content analysis: general user feedback, contributory user feedback and co-creational user feedback. The results indicate that digital user feedback can link UCD techniques with more participatory design approaches.

Volume 18 • Issue 01 • 2019 • Special Issue: User Experience of Digital Technologies in Citizen Science, 2019