In this study, we aim to analyse human emotional responses towards animals, specifically birds, in the context of a visit to a zoo. The study was carried out with seven families in Parque das Aves. The visits were recorded using the point-of-view-camera method, and the data was analysed using qualitative software to identify emotion descriptors. The findings from our study reveal that the physical characteristics of birds, such as their patterns and colours, as well as their behaviours and abilities, triggered emotional responses that were associated with admiration for the species, concern for their well-being and awareness of conservation issues, enabling these families to construct meaning.