Filter by author: Sophia Charlotte Volk

Feb 23, 2026 Article

“Everything has changed”: a qualitative study of trends in university communication over the past decade

by Isabel Sörensen , Sophia Charlotte Volk , Silke Fürst , Mike S. Schäfer , Daniel Vogler

Universities are pivotal in contemporary knowledge societies, bridging science and society. Amidst societal transformations, communication has become crucial for higher education institutions (HEIs). Yet, research on university communication is limited, with few studies capturing long-term developments. This qualitative study addresses this gap by examining changes in university communication departments over the past decade in Switzerland. Semi-structured interviews with 30 communication practitioners and university leaders in eight HEIs reveal that university communication has diversified with regard to digital channels and stakeholders, intensified in terms of personnel and output, and professionalized. Moreover, some, albeit not all communication departments have increasingly aligned their communication strategies with university strategies. Despite the fact that “everything has changed”, differences exist among various types and clusters of universities. This study contributes to understanding how and why long-term changes in institutional science communication emerge. It also offers insights for communication practitioners for enhancing university communication processes and structures.

Volume 25Issue 12026

Dec 16, 2025 Practice Insight

Strengthening practice-research connections to improve evaluation: perspectives of science communication practitioners

by Ana Godinho , Sophia Charlotte Volk , Mike S. Schäfer

Researchers and practitioners have emphasised the importance of evaluating science communication, but agree that, on the one hand, much research on evaluation does not find its way into practice, and on the other, researchers do not fully benefit from the wealth of data that practitioners produce. Using semi-structured interviews with heads of communications at different research organisations in four countries we show that practitioners agree on the importance of evaluation, but that obstacles to evaluation cut across organisational characteristics and countries. Our interviews suggest that communications leaders have a strong interest in working with researchers, and we discuss their proposals for practice-research interfaces that could improve evaluation practice.

Volume 24Issue 072025

Apr 14, 2025 Editorial

Science communication in the age of Artificial Intelligence

by Sabrina Heike Kessler , Daniela Mahl , Mike S. Schäfer , Sophia C. Volk

Artificial Intelligence (AI) is fundamentally transforming science communication. This editorial for the JCOM Special Issue “Science Communication in the Age of AI” explores the implications of AI, especially generative AI, for science communication, its promises and challenges. The articles in this Special Issue can be categorized into four key areas: (1) communication about AI, (2) communication with AI, (3) the impact of AI on science communication ecosystems, and (4) AI’s influence on science, theoretical and methodological approaches. This collection of articles advances empirical and theoretical insight into AI’s evolving role in science communication, emphasizing interdisciplinary and comparative perspectives.

Volume 24Issue 022025Science Communication in the Age of Artificial Intelligence (Science Communication & AI)

Apr 14, 2025 Essay

All Eyez on AI: a roadmap for science communication research in the age of Artificial Intelligence

by Sabrina Heike Kessler , Daniela Mahl , Mike S. Schäfer , Sophia C. Volk

Artificial Intelligence (AI) is profoundly reshaping the field of science communication research. We conducted a literature review of 35 articles published between 2002 and 2024, which reveals that research on AI in science communication is still in its infancy but growing, predominantly concentrated in Western contexts, and methodologically inclined toward quantitative approaches. The field largely focuses on communication about AI and public perceptions of AI rather than analyzing actual engagement with generative AI or its systemic impact on science communication ecosystems. To address these gaps, we propose a research agenda centered on four key areas: (1) communication about AI, (2) communication with AI, (3) the impact of AI on science communication ecosystems, and (4) AI’s influence on science, theoretical and methodological approaches.

Volume 24Issue 022025Science Communication in the Age of Artificial Intelligence (Science Communication & AI)

Sep 18, 2024 Essay

Evaluations in science communication. Current state and future directions

by Sophia Charlotte Volk , Mike S. Schäfer

Evaluations are becoming more important in science communication. But both science communication practitioners and researchers are not sufficiently utilizing the potential of evaluations yet. In this essay, we first define four requirements for rigorous evaluations of science communication activities and projects. To substantiate our argument, we take stock of the scientific literature, uncover deficiencies in current evaluation practices and identify potential causes. We conclude with laying out how different actors in the field — including science communication practitioners, professional associations, scientific institutions and funding bodies as well as researchers — can contribute to advancing evaluation practices in science communication as well as research on it.

Volume 23Issue 062024

Dec 12, 2022 Article

Organizational and societal goals in tension? A survey of communication practitioners at Swiss higher education institutions

by Silke Fürst , Sophia Charlotte Volk , Mike S. Schäfer , Daniel Vogler , Isabel Sörensen

The public communication of higher education institutions (HEIs) has gained importance both in practice and research and can serve different goals. Many scholars argue that HEI communication departments mainly aim to promote their organization and are less concerned with broader societal goals and normative principles of communication. Since these assumptions have not yet been explored empirically, we surveyed 203 communication practitioners from all 42 Swiss HEIs on their role conceptions and the quality criteria used in their communication departments. Our results show no general dominance of organizational over societal goals and revealed few differences between different types of HEIs.

Volume 21Issue 072022