Universities are pivotal in contemporary knowledge societies, bridging science and society. Amidst societal transformations, communication has become crucial for higher education institutions (HEIs). Yet, research on university communication is limited, with few studies capturing long-term developments. This qualitative study addresses this gap by examining changes in university communication departments over the past decade in Switzerland. Semi-structured interviews with 30 communication practitioners and university leaders in eight HEIs reveal that university communication has diversified with regard to digital channels and stakeholders, intensified in terms of personnel and output, and professionalized. Moreover, some, albeit not all communication departments have increasingly aligned their communication strategies with university strategies. Despite the fact that “everything has changed”, differences exist among various types and clusters of universities. This study contributes to understanding how and why long-term changes in institutional science communication emerge. It also offers insights for communication practitioners for enhancing university communication processes and structures.

The public communication of higher education institutions (HEIs) has gained importance both in practice and research and can serve different goals. Many scholars argue that HEI communication departments mainly aim to promote their organization and are less concerned with broader societal goals and normative principles of communication. Since these assumptions have not yet been explored empirically, we surveyed 203 communication practitioners from all 42 Swiss HEIs on their role conceptions and the quality criteria used in their communication departments. Our results show no general dominance of organizational over societal goals and revealed few differences between different types of HEIs.