Modern technology and innovation research needs to analyse and collect users’ requirements from the outset of the project’s design, according to the Responsible Research and Innovation (RRI) approach. Bringing in new services without involving end-users in the whole research process does not make for optimal results in terms of scientific, technological and economic impact. This commentary reports on research experience of stakeholder involvement and co-production in Italy, implemented in Earth Observation downstream services at regional level. It reports the participative approach and method adopted and the impacts and benefits derived.