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Over 500 delegates took part in the third international ECSA conference in September 2020. Across 30 sessions, as well as keynote talks, e-poster presentations and more informal settings, they discussed and debated a diverse range of subjects related to citizen science. This special edition of ‘JCOM’ brings together some of the central themes that were under the spotlight at ECSA 2020. Since ECSA 2020 has been one of the first examples of a conference that moved completely online, and it has been considered a big success, we also include the Conference Report, as supplementary material with this editorial.